nalysis of the application and compliance with institutional strategies of Electro Puno S.A.A. Puno-Peru, 2016

Abstract

The present document has the objective to analyze and propose strategies that allow the achievement of the efficiency in the fulfillment of institutional strategies of Electro Puno S.A.A, the same ones that will be the guide for the decision making in the direction of the company. For this, the internal and external factors of the company were analyzed, considering the political, economic, social and technological methodology (PEST) to identify the environment and the current situation of the company. The analysis allowed to identify that the policy applied by the company does not prioritize the quality of the service, for it was proposed strategies related to the adequate climate inside the organization and the control inside the same, that allow to improve the quality and the good relation with the clients.